Customer service
If you have a question or concern, please contact PCIP's Customer Service Department by:
| Phone: |
(800) 220-7898. Calls are answered from 7 a.m. to 5:30 p.m. Central time, Monday through Friday (except holidays). |
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| Mail: | PCIP P.O. Box 300 Independence, MO 64051 |
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| Email: | customerservice@pciplan.com Please note that this is not a secured email. |
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Helpful phone numbers and links
| Broker assistance | |||
| Customer Service | (877) 872-7890 | ||
| pcipbrokerquestions@geha.com | |||
| Health Advice Line | (888) 257-4342 | ||
| PCIP Provider Network | |||
| Personalized provider listing | (800) 220-7898 | ||
| Phone referral | (877) 745-7198 | ||
| Online directory | Provider search | ||
| Prescription Drug Hotline | (800) 427-6145 | ||
| Online pharmacy | Medco By Mail Pharmacy | ||
| Online directory | Pharmacy search | ||
| Precertification (call before receiving care) | |||
| Durable medical equipment | (800) 220-7898 | ||
| Hospital – Inpatient care | (800) 242-1025 Fax: (866) 315-6314 |
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| Inpatient mental health/ substance abuse care, residential treatment center care, intensive day treatment care | (800) 242-1025 Fax: (866) 315-6314 |
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| Outpatient mental health services: Psychological testing, neuro-psychological testing, electroconvulsive therapy (ECT) | (800) 220-7898 | ||
| Radiology MRI, MRA, CT, PET, NC |
(866) 879-8317 | ||
| Skilled nursing facility, long-term acute care facility (LTAC), inpatient rehab facility | (877) 304-4419 Fax: (877) 304-4409 |
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| Home skilled nursing care, IV therapy | (800) 220-7898 | ||
| Therapy services Physical and occupational Speech therapy Cardiac or pulmonary rehab |
(877) 304-4399 (877) 304-4399 Fax: (877) 304-4398 (800) 220-7898 |
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| Orthotics and prosthetics | (800) 220-7898 | ||
| Hospice care | (800) 220-7898 | ||
| Transplant care | (800) 220-7898 | ||
| Certain surgeries (see PCIP brochure) | (800) 220-7898 | ||
| Dialysis services Annual precert for each dialysis center attended |
(800) 220-7898 | ||
| Specialty drugs (see PCIP brochure) | (800) 803-2523 | ||
