Customer service
If you have a question or concern, please contact PCIP's Customer Service Department by:
| Phone: |
(800) 220-7898. Calls are answered from 7 a.m. to 5:30 p.m. Central time, Monday through Friday (except holidays). |
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| Mail: | PCIP P.O. Box 300 Independence, MO 64051 |
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| Email: | customerservice@pciplan.com Please note that this is not a secured email. This email address is for benefit and claims questions. For questions about the application, eligibility requirements, premiums or to cancel your coverage, please contact the National Finance Center at (866) 717-5826. |
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Helpful phone numbers and links
| Broker assistance | |||
| Customer Service | (877) 872-7890 | ||
| pcipbrokerquestions@geha.com | |||
| Health Advice Line | (888) 257-4342 | ||
| PCIP Provider Network | |||
| Personalized provider listing | (800) 220-7898 | ||
| Phone referral | (877) 745-7198 | ||
| Online directory | Provider search | ||
| Prescription Drug Hotline | (800) 427-6145 | ||
| Online pharmacy | Medco By Mail Pharmacy | ||
| Online directory | Pharmacy search | ||
| Precertification (call before receiving care) | |||
| Durable medical equipment | (800) 220-7898 | ||
| Hospital – Inpatient care | (800) 242-1025 Fax: (866) 315-6314 |
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| Inpatient mental health/ substance abuse care, residential treatment center care, intensive day treatment care | (800) 242-1025 Fax: (866) 315-6314 |
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| Outpatient mental health services: Psychological testing, neuro-psychological testing, electroconvulsive therapy (ECT) | (800) 220-7898 | ||
| Radiology MRI, MRA, CT, PET, NC |
(866) 879-8317 | ||
| Skilled nursing facility, long-term acute care facility (LTAC), inpatient rehab facility | (877) 304-4419 Fax: (877) 304-4409 |
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| Home skilled nursing care, IV therapy | (800) 220-7898 | ||
| Therapy services Physical and occupational Speech therapy Cardiac or pulmonary rehab |
(877) 304-4399 (877) 304-4399 Fax: (877) 304-4398 (800) 220-7898 |
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| Orthotics and prosthetics | (800) 220-7898 | ||
| Hospice care | (800) 220-7898 | ||
| Transplant care | (800) 220-7898 | ||
| Certain surgeries (see PCIP brochure) | (800) 220-7898 | ||
| Dialysis services Annual precert for each dialysis center attended |
(800) 220-7898 | ||
| Specialty drugs (see PCIP brochure) | (800) 803-2523 | ||
