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Customer service

If you have a question or concern, please contact PCIP's Customer Service Department by:

Phone: (800) 220-7898.
Calls are answered from 7 a.m. to 5:30 p.m. Central time, Monday through Friday (except holidays).
 
Mail:
For medical claims:

PCIP
P.O. Box 30783
Salt Lake City, UT 84130
For transplant, DME and dialysis claims only:

PCIP
P.O. Box 300
Independence, MO 64051
 
Email: customerservice@pciplan.com
Please note that this is not a secured email. This email address is for benefit and claims questions. For questions about the application, eligibility requirements, premiums or to cancel your coverage, please contact the National Finance Center at (866) 717-5826.


Helpful phone numbers and links

Health Advice Line (888) 257-4342
 
PCIP Provider Line (877) 777-6872
 
Prescription Drug Hotline (800) 427-6145
  Online pharmacy   Medco By Mail Pharmacy
  Online directory   Pharmacy search
 
Precertification (call before receiving care)
  Durable medical equipment   (800) 220-7898
 
  Hospital – Inpatient care   (800) 242-1025
Fax: (866) 315-6314
 
  Inpatient mental health/ substance abuse care, residential treatment center care, intensive day treatment care   (800) 242-1025
Fax: (866) 315-6314
 
  Radiology
  MRI, MRA, CT, PET, NC
  (866) 879-8317
 
  Skilled nursing facility, long-term acute care facility (LTAC), inpatient rehab facility   (877) 304-4419
Fax: (877) 304-4409
 
  Prosthetics   (800) 220-7898
 
  Transplant care   (800) 220-7898
 
  Certain surgeries (see PCIP brochure)   (800) 220-7898
 
  Specialty drugs (see PCIP brochure)   (800) 803-2523

Click to download plan materials Click here for information on prescriptions Click here for provider search Click here for frequently asked questions

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